Epson Rewards Program Regulation - S Series

  1. EPSON REWARDS PROGRAM

    1. The Epson Rewards benefits program is a program designed to reward you for using original Epson products with your SureColor S-Series printer. By signing up for the program, you can earn points when purchasing Epson ink or paper through authorized retailers and by registering your printer. Points can be redeemed when purchasing extended services for your registered printer or for other S-Series printers. The Epson Rewards benefits program is an exciting program with great benefits!
    2. Remember, SureColor S-Series printers are designed for use only with Epson ink cartridges and refills, and no other brand new or refilled cartridge or other ink or bulk ink systems brands.

  2. ENROLLMENT IN THE PROGRAM

    1. Visit the Epson Rewards website (https://www.onlineregister.com/epson/s-rewards/).
    2. Create a user account and password or enter your information if you are already subscribed.
    3. Look for the Epson Rewards label on the packaging of participating ink and paper.
    4. Discover the seal to reveal the secret code that allows you to start earning points.
    5. Enter the necessary information on the website.
    6. You are already earning points with SureColor S-Series Rewards!

  3. Rewards

    1. With each ink or participating media pack you purchase, you earn valuable points that can be used to exchange prizes. See these tables below to see how many points you earn with each product and check out what prizes you can get with your points.
    Points - Ink
    Product Color Points
    UltraChrome GS3 Black Black 50
    UltraChrome GS3 Cyan Cyan 50
    UltraChrome GS3 Magenta Magenta 50
    UltraChrome GS3 Yellow Yellow 50

    Points - Paper
    Product Media Type Points
    Epson GS Canvas Gloss Canvas 50
    Epson GS Canvas Satin Canvas 50
    Epson GS Poster Paper Gloss Poster 50
    Epson GS DisplayTrans Backlit Backlit 50
    Discounts: New Equipment
    Discount amount* Product Points required
    10% S40600 3600
    25% S40600 7200
    10% S60600 4800
    25% S60600 9600
    10% S60600L 4800
    25% S60600L 9600
    10% S80600 6000
    25% S80600 10800
    10% S80600L 6000
    25% S80600L 10800

    Discounts: Extended Service Agreements
    1-year service contract** Product Points required
    50% S40600/S60600/S60600L 3500
    75% S40600/S60600/S60600L 5000
    100% S40600/S60600/S60600L 7000
    50% S80600/S80600L 5000
    75% S80600/S80600L 7500
    100% S80600/S80600L 10000

    * Discounts are only available on the current suggested price of the S-Series product or service at the time points are exchanged. The suggested price to the consumer may change from time to time without notice. This table is not valid for Brazil.

    ** The service contract may cover only one S-Series printer that was registered at the time of purchase. The service contract must be purchased before the expiration of the expiry of your current service agreement (or original first year of limited warranty). The maximum number of service agreements that can be purchased is 2 (totaling two years of service after the first limited standard printer warranty expires).

    Epson Rewards is not applicable in the U.S. and Canada.

  4. POINTS REDEMPTION

    1. Visit the Epson Rewards website.
    2. Enter your username and password.
    3. Check your points balance.
    4. Redeem your points for discounts on new printers or extension of service agreements.

  5. TERMS AND CONDITIONS

    1. To enroll in the Epson Rewards benefits program and participate to earn points, your S-Series printer must be registered on the Epson website.
    2. PLEASE READ THIS IMPORTANT INFORMATION ABOUT HOW EPSON WILL COMMUNICATE WITH YOU: When you register to participate in the benefits program, you must provide us with your email address. Epson will use it to communicate with you about the program (e.g. in confirming points earned or exchanged), and to send you marketing and promotional messages about Epson. You consent to receive such messages from Epson. You may opt out of receiving marketing and promotional messages via the link provided in the email message or by sending an email to Epson at the emails below, telling us that you have chosen not to receive those messages. The subject of the email should contain "Request to stop receiving marketing messages". However, you may choose not to receive transactional messages related to your participation in the program. Emails to contact by region are:
      • Argentina, f-seriesrewardsar@ea.epson.com
      • Brasil, epsonrewards@epson.com.br
      • Colombia, f-seriesrewardsco@ea.epson.com
      • México, f-seriesrewardsmx@ea.epson.com
      • Ecuador, Central America and Caribbean, f-seriesrewardsec@ea.epson.com
      • Perú and South America, f-seriesrewardspe@ea.epson.com
    3. Except as mentioned in the next paragraph, Epson reserves the right to change, cancel and modify the conditions and/or to cancel, in part or in its entirety, the Epson Rewards benefit program at any time, with prior notice to participants. This may include reducing the number of points redeemed in purchases or increasing the number of points required for discounts on products and services. In addition, Epson may delete, limit or investigate a participant or cancel unexchanged points if there is a suspicion of fraud in the purchase or use of Epson products or abuse of the benefits program or violation of its terms. Some examples of fraudulent actions:
      1. Trade in products purchased at a discount.
      2. Trade in Epson Rewards Codes.
      3. Exchange of points between customers.
    4. If Epson identifies that the terms of this Regulation are not being complied with as set out above, the notification process begins:
      1. Step 1: An Epson sales representative will contact you via email or telephone to request the adjustment to the regulation under the above terms.
      2. Step 2: If the infringement is not addressed within 24 hours, Epson will send a formal notification to the customer.
    5. If after 24 hours of sending the notification mentioned above the violation of the Regulation is not addressed, the customer will be suspended from the Program for a period of 30 days.
    6. If the customer is a repeat offender in the violations of these Regulations, he may be suspended as a Definitive Program Participant and may lose the total balance of points accumulated in the Program.
    7. The points are valid until December 31 of the calendar year following the registration of the points. For example, when you purchase participating inks and register them on November 30 of a year, these redeemed points will be valid until December 31 of the following year.
    8. The exchange of points for a new S-Series printer is limited by the availability of the devices. Epson cannot guarantee the immediate availability of the products.
    9. Points can only be redeemed by the owner of the S-Series printer. The points are connected to the printer and the serial number that have been registered. Points are non-transferable.
    10. Points cannot be exchanged for cash or its equivalent under any conditions. Points can only be exchanged for discounts on products and services described in this summary document and program terms.
    11. Points and rewards purchased through the Epson Rewards program cannot be combined with any other promotional offer when purchasing an Epson product.
    12. Taxes due on the purchase of a specific new product or a service with the use of points are the sole responsibility of the program participant.
    13. Points are exchanged for discounts on certain products or services. Discounts are on the price of the Epson product or service suggested to the consumer at the time of the exchange of points. The suggested price to the consumer may change from time to time without notice.
    14. Epson reserves the right to reduce the participant's points based on refunds or credits for products with which the points were redeemed.
    15. If your account is cancelled or the program is cancelled for any reason, program access will be cancelled and all points that have not yet been exchanged will be lost. In addition, points will be cancelled on the expiration date of the points or for any violation of these terms.
    16. The program is invalid where prohibited by law. Rewards may not be valid where prohibited by law.
    17. You may cancel your program subscription at any time by contacting Epson by email. To contact Epson, use the following emails by region:
      • Argentina, f-seriesrewardsar@ea.epson.com
      • Brasil, epsonrewards@epson.com.br
      • Colombia, f-seriesrewardsco@ea.epson.com
      • México, f-seriesrewardsmx@ea.epson.com
      • Ecuador, Central America and Caribbean, f-seriesrewardsec@ea.epson.com
      • Perú and South America, f-seriesrewardspe@ea.epson.com
    18. Epson reserves the right to terminate or amend the Benefits Program, including the right to modify the procedure and requirements for redemption of points, at any time;
    19. Terms and Conditions apply only in the following countries: Argentina, Aruba, Antigua and Barbuda, Bahamas, Barbados, Belize, Bermuda, Bolivia, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Dominican Republic, Saint Lucia, Sint Maarten, St. Kitts & Nevis, St. Vincent, Vincent, St. Vincent, St. Vincent, St. Vincent, Vincent, St. Vincent, St. Vincent, Vincent, St. Vincent, Vincent, St. Vincent, Vincent, St. Vincent, Vincent, St. Vincent, St. Vincent, Vincent, St. Suriname, Trinidad and Tobago, Turks & Caicos, Uruguay, and Venezuela.

  6. DATA DELETION; MAXIMUM RESPONSIBILITY OF EPSON

    1. Neither Epson nor its affiliates shall be liable for any loss, inconvenience, or damage, including direct, special, incidental or consequential damages, including loss of profits, equipment replacement cost, downtime, third party requests, including customers, or property damage, resulting from the use or inability to use Epson products, whether resulting from a breach of warranty or any other legal theory. Some competencies do not allow limits on guarantees or break-ins in certain transactions. In such powers, the limits in this paragraph and in the preceding paragraph may not apply.

  7. DISPUTES, ARBITRATION, LAWS IN FORCE

    1. You and Epson agree that any dispute or request arising out of, or relating to, Epson's products or services or this agreement, will be resolved in arbitration on an individual, non-collective or representative basis, and not in court. Arbitration shall be governed by jams rules that are in effect when arbitration is filed, excluding any rules that allow arbitration on a collective or representative basis, under the rules set forth in this agreement. The arbitrator, and not any federal, state or local court or body, shall have exclusive authority to resolve any dispute relating to interpretation, applicability, enforceability or training, including, without limitation, any claim that all or party is void or void. JAMS rules are available at https://www.jamsadr.com/ about/ or by calling +1-949-224-1810 (from outside the United States) or 1-800-352-5267 (from within the United States). A single neutral arbitrator will resolve disputes, and both parties will have a reasonable opportunity to participate in the referee's selection. The arbitrator is obliged to follow the terms of this agreement.
    2. Notification and Pre-Arbitration Steps. Before filing an arbitration request, you agree to attempt, for sixty (60) days, to resolve any dispute informally by contacting us at customer.inquires@ea.epson.com. Include your name, address and contact information, the facts generating the dispute and the compensation requested. You agree to act in good faith to resolve the dispute, but if you and Epson do not reach a settlement within sixty (60) days, you may initiate an arbitration.
    3. Opt-out. You may choose not to participate (exclude yourself) in the individual, binding, final and repudiation arbitration proceedings specified in this agreement by sending a written letter to Epson America, Inc., ATTN: Legal Department, 3131 Katella Avenue Los Alamitos, CA 90720, within thirty (30) days of your purchase of your Epson products and/or services which specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the individual, binding, final and repudiation arbitration process of class and representative actions specified in this Section B. In the event that the User does not participate consistent with the procedure set out above, all other conditions shall continue to apply, including the requirement to provide notice of dispute.
    4. No jury or judge in arbitration and grounds for recurrence are limited, however, the arbitrator has the power to grant any redress that would be available in a court, including injunction or declarative action. Arbitration compensation judgment may be filed in any competent court.
    5. Notwithstanding the foregoing, you may file an individual action in a small-cause court in your state or municipality if the action is the jurisdiction of the court and pending only in that court.
    6. Notwithstanding the foregoing, we both also agree that you or we may take action to the court to prohibit infringement or other improper use of intellectual property rights.
    7. Any action must be brought within one (1) year of expiration or termination of the Plan.
    8. If any provision in this Section 7 is unenforceable, such provision shall be purged with the remainder of this agreement remaining in full effect. The precedent shall not apply to the prohibition against class or representative actions. That means if Section 7. 9th. (below) is unenforceable, the entire Section 7 (but only section 7) will be null and void.
    9. You and Epson agree that any dispute resolution hearings will be conducted only individually and not in a class, consolidated or representative action.
    10. This Section 7 is governed by the Federal Arbitration Act.

  8. OTHER PROVISIONS

    1. Governing Laws: Except for Disputes subject to arbitration in accordance with the terms of Section 7, you and Epson agree that the law of the State or Country in which you reside will govern.
    2. Jurisdiction: Except for Disputes subject to arbitration under the terms of Section B, in the case of a Dispute in which you and Epson both accept the laws of your jurisdiction in your home state if you do not reside in a State, then the laws of the jurisdiction of Los Angeles County, California.

VIP Program Regulation:

  1. THE EPSON REWARDS VIP PROGRAM

    1. The VIP Program offers discounts for the purchase of original inks of the equipment of the F-Series and Series-S lines. Discounts vary depending on the average monthly consumption of customer inks and the proper release of points on the platform.

  2. PROGRAM ENROLLMENT

    1. To access the benefits of the VIP program the customer must be properly registered in the Epson Rewards program, register the codes acquired when purchasing original Epson products and consume the minimum volume of ink required for each of the program categories.

  3. CATEGORIZATION, CRITERIA AND DISCOUNT

      4. Category Product Line Number of codes required Minimum ink consumption Discount
      VIP 10 S Series registration of 60 codes in the period consume 10 liters of ink per month 10%
      VIP 20 S Series registration of 120 codes in the period consume 20 liters of ink per month 20%
      VIP 40 S Series registration of 240 codes in the period consume 40 liters of ink per month 30%
    1. Customers will undergo a revalidation at the close of each semester, where they can go up or down in category. The review months are January and July.
    2. There will be no category change during the period already approved, any change will occur only in the periods described above.
    3. Price changes should always be practiced 1 day after updating the new VIP scenario.
    4. Until the upgrade is made, the discounts for the previous quarter remain.
    5. New customers may join the program at any time but must meet the criteria of item 2 and go through the revalidations described in item 3.
    6. The discount mentioned above is linked to proof of purchase forwarded by the Epson Partner Channel (Sales NF).
    7. Quantities and calculation periods may change without notice.
    8. The application of the VIP Program discount will be released only to the channel that sold equipment to the customer, upon proof of sale (sale NF).

  4. COMPLIANCE WITH THIS REGULATION

    1. Epson may make visits without notice to the customer, to validate the consumption of ink.
    2. Epson has tools for measuring and monitoring customers' ink consumption. Epson may request the installation of this tool to validate the actual consumption of printers.
    3. Customers participating in the VIP program cannot sell, donate, or subsidize other customers with the inks they have purchased at a discount.
    4. Purchase group formation is not allowed to enter or climb the VIP Program.
    5. You may not purchase or sell Epson Rewards codes.
    6. If Epson identifies that the terms of this Regulation are not being complied with as set out above, the notification process begins:
      1. Step 1: An Epson sales representative will contact you via email or telephone to request the adjustment to the regulation under the above terms.
      2. Step 2: If the infringement is not addressed within 24 hours, Epson will send a formal notification to the customer.
    7. If after 24 hours of sending the notification mentioned above the violation of the Regulation is not addressed, the customer will be suspended from the Program for a period of 30 days.
    8. If the customer is a repeat offender in the violations of these Regulations, he may be suspended as a Definitive Program Participant and may lose the total balance of points accumulated in the Program.

  5. GENERAL CONDITIONS

    1. In the event of counterfeiting, fraud, product returns or cancellation of sales made, the owners or responsible for the Resales will have automatically cancelled all their benefits obtained in any of the hypotheses described herein.
    2. Epson reserves the right to invalidate the benefits improperly accumulated by customers in the event of failures or breakdowns in the Program System or Equipment.
    3. Epson reserves the right at any time to terminate the VIP Program upon prior notice. It is now established that there will be no refund from Epson.
    4. This Regulation may be replaced or amended at any time at Epson's sole and exclusive discretion.
    5. Points can only be redeemed by the printer owner. The points are connected to the printer and the serial number that have been registered. Points are non-transferable.
    6. Points cannot be exchanged for cash or its equivalent under any conditions. Points can only be exchanged for discounts on products and services described in this summary document and program terms.
    7. Points and rewards purchased through the Epson Rewards program cannot be combined with any other promotional offer when purchasing an Epson product.
    8. Taxes due on the purchase of a specific new product or a service with the use of points are the sole responsibility of the program participant.
    9. Points are exchanged for discounts on certain products or services. Discounts are on the price of the Epson product or service suggested to the consumer at the time of the exchange of points. The suggested price to the consumer may change from time to time without notice.
    10. If your account is cancelled or the program is cancelled for any reason, program access will be cancelled and all points that have not yet been exchanged will be lost. In addition, points will be cancelled on the expiration date of the points or for any violation of these terms.
    11. The program is invalid where prohibited by law. Rewards may not be valid where prohibited by law.
    12. You may cancel your program joining at any time by contacting Epson by email as follow
      • Argentina, f-seriesrewardsar@ea.epson.com
      • Brasil, epsonrewards@epson.com.br
      • Colombia, f-seriesrewardsco@ea.epson.com
      • México, f-seriesrewardsmx@ea.epson.com
      • Ecuador, Central America and Caribbean, f-seriesrewardsec@ea.epson.com
      • Peru and South America, f-seriesrewardspe@ea.epson.com
    13. Epson reserves the right to terminate or amend the Benefits Program, including the right to modify the procedure and requirements for redemption of points, at any time.
    14. Terms and Conditions apply only in the following countries: Argentina, Aruba, Antigua and Barbuda, Bahamas, Barbados, Belize, Bermuda, Bolivia, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Dominican Republic, Saint Lucia, Sint Maarten, St. Kitts & Nevis, St. Vincent, Vincent, St. Vincent, St. Vincent, St. Vincent, Vincent, St. Vincent, St. Vincent, Vincent, St. Vincent, Vincent, St. Vincent, Vincent, St. Vincent, Vincent, St. Vincent, St. Vincent, Vincent, St. Suriname, Trinidad and Tobago, Turks & Caicos, Uruguay, and Venezuela.

  6. DATA DELETION; Maximum RESPONSIBILITY OF EPSON

    1. Neither Epson nor its affiliates shall be liable for any loss, inconvenience or damage, including direct, special, incidental or consequential damages, including loss of profits, equipment replacement cost, downtime, third party requests, including customers, or property damage, resulting from the use or inability to use Epson products, whether resulting from a breach of warranty or any other legal theory. Some competencies do not allow limits on guarantees or break-ins in certain transactions. In such powers, the limits in this paragraph and in the preceding paragraph may not apply.

  7. DISPUTES, ARBITRATION, LAWS IN FORCE

    1. You and Epson agree that any dispute or request arising out of, or relating to, Epson's products or services or this agreement, will be resolved in arbitration on an individual, non-collective or representative basis, and not in court. Arbitration shall be governed by jams rules that are in effect when arbitration is filed, excluding any rules that allow arbitration on a collective or representative basis, under the rules set forth in this agreement. The arbitrator, and not any federal, state or local court or body, shall have exclusive authority to resolve any dispute relating to interpretation, applicability, enforceability or training, including, without limitation, any claim that all or party is void or void. JAMS rules are available at https://www.jamsadr.com/ about/ or by calling +1-949-224-1810 (from outside the United States) or 1-800-352-5267 (from within the United States). A single neutral arbitrator will resolve disputes, and both parties will have a reasonable opportunity to participate in the referee's selection. The arbitrator is obliged to follow the terms of this agreement.
    2. Notification and Pre-Arbitration Steps. Before filing an arbitration request, you agree to attempt, for sixty (60) days, to resolve any dispute informally by contacting us at customer.inquires@ea.epson.com. Include your name, address and contact information, the facts generating the dispute and the compensation requested. You agree to act in good faith to resolve the dispute, but if you and Epson do not reach a settlement within sixty (60) days, you may initiate an arbitration.
    3. No Participation. You may choose not to participate (exclude yourself) in the individual, binding, final and repudiation arbitration proceedings specified in this agreement by sending a written letter to Epson America, Inc., ATTN: Legal Department, 3131 Katella Avenue Los Alamitos, CA 90720, within thirty (30) days of your purchase of your Epson products and/or services which specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the individual, binding, final and repudiation arbitration process of class and representative actions specified in this Section B. In the event that the User does not participate consistent with the procedure set out above, all other conditions shall continue to apply, including the requirement to provide notice of dispute.
    4. No jury or judge in arbitration and grounds for recurrence are limited, however, the arbitrator has the power to grant any redress that would be available in a court, including injunction or declarative action. Arbitration compensation judgment may be filed in any competent court.
    5. Notwithstanding the foregoing, you may file an individual action in a small-cause court in your state or municipality if the action is the jurisdiction of the court and pending only in that court.
    6. Notwithstanding the foregoing, we both also agree that you or we may take action to the court to prohibit infringement or other improper use of intellectual property rights.
    7. Any share must be deposited within one (1) year of maturity or termination of the guarantee.
    8. If any provision in this Section 7 is unenforceable, such provision shall be purged with the remainder of this agreement remaining in full effect. The precedent shall not apply to the prohibition against collective, consolidated or representative actions. This means that if Section 7.9. (below) is unenforceable, the entire Section 7 (but only section 7) will be null and void.
    9. You and Epson agree that any dispute resolution hearings will be conducted only individually and not in a class action, consolidated or representative.
    10. This Section 7 is governed by the Federal Arbitration Act.

  8. OTHER PROVISIONS

    1. Governing Laws: Except for Disputes subject to arbitration in accordance with the terms of Section 7, you and Epson agree that the law of the State or Country in which you reside will govern.
    2. Jurisdiction: Except for Disputes subject to arbitration under the terms of Section B, in the case of a Dispute in which you and Epson both accept the laws of your jurisdiction in your home state if you do not reside in a State, then the laws of the jurisdiction of Los Angeles County, California.