Epson SURECOLOR F-SERIES REWARDS

More opportunities to earn points and redeem them for rewards

PROGRAM SUMMARY AND TERMS

  • What is SureColor F-Series Rewards?

    SureColor F-Series Rewards is a program designed to reward you for using genuine Epson products with your SureColor F–Series printer.* By joining the rewards program, you'll be able to accumulate points for the Epson Ink and Paper you purchase and register for your printer. Points can be redeemed towards purchase of Service Contract for your registered printer, or discounts on additional F-Series printers. The SureColor F-Series Rewards Program is an exciting program with great benefits!

    It's easy to participate in Epson Rewards. All you need to do is register for the program to start earning incredible benefits!

    *Remember, the SureColor F-Series printers are designed to use only Epson Ink and no other brands of new or refilled cartridges, or other brands of ink or bulk ink systems.

    Be sure to read all of this Program Summary and Terms, including the Terms and Conditions section below. The Terms and Conditions section contains important provisions about how the program works and the kinds of communications Epson can send you.

  • How do I register and how do I check my points balance?

    1. Go to the Epson SureColor F-series rewards site
    2. Create a user account and password or enter your information if you already registered
    3. Look for the Epson Rewards sticker on qualifying Epson ink or paper packages
    4. Scratch off the sticker to reveal the secret code that lets you to start earning points
    5. Enter the required information on the website
    6. You're already earning points with SureColor F-Series Rewards!
  • Rewards

    Each qualifying Epson ink or media package you purchase earns you valuable points that can be used towards rewards. Refer to the table below to see how many points each product earns you and check which rewards you can get with your points.

    POINTS - INK
    Product Color POINTS
    UltraChrome DS Black Black 50
    UltraChrome HDK Black High Density Black 50
    UltraChrome DS Cyan Cyan 50
    UltraChrome DS Magenta Magenta 50
    UltraChrome DS Yellow Yellow 50

    POINTS - PAPER
    Product Media Type POINTS
    DS Transfer Multi Purpose Multi Purpose 50
    DS Transfer Adhesive Textile Adhesive Textile 50
    DS Transfer Photo Transfer Paper 50
    DS Production 63gr Transfer Paper 50
    DS Transfer Multi Use Multi Purpose 50
    Sublimation Paper Sublimation Paper 50
    UltraPrint 90 Transfer Paper 50
    DISCOUNTS: NEW EQUIPMENT
    Discount Amount* Product Points Needed
    10% F6370 5000
    25% F6370 10000
    10% F7200 9000
    25% F7200 18000
    10% *** F2100 9000
    25% *** F2100 18000
    10% F9370/F9470 14000
    25% F9370/F9470 28000
    5% *** F10070 35000
    10% *** F10070 70000

    DISCOUNTS: SERVICE CONTRACTS
    1-Year Service Contract** Product Points Needed**
    50% F6200/F6370 3500
    75% F6200/F6370 5000
    100% F6200/F6370 7000
    50% *** F570/F571 3500
    75% *** F570/F571 5000
    100% *** F570/F571 7000
    50% *** F2100 3500
    75% *** F2100 5000
    100% *** F2100 7000
    50% F7200 3500
    75% F7200 5000
    100% F7200 7000
    50% F9200/F9370/F9470/F9470H 5000
    75% F9200/F9370/F9470/F9470H 7500
    100% F9200/F9370/F9470/F9470H 10000
    100% *** F10070 50000
    100% *** F3070 20000

    * Discounts are off Epson’s MSRP for the product or service which is current at the time points are redeemed. MSRP may change from time to time without notice.

    ** Service contracts are only available for F-Series printers registered in the Rewards Program during the first 12 months of original product ownership. Continuous coverage under an Epson Preferred Plus Serviceplan (non-lapsed) is also required. Service contract must be purchased before your current service contract (or original first year of limited warranty) term expires. The maximum number of service contracts which may be purchased for any printer is two (total of two years of service after expiration of the printer's first year of standard limited warranty), except for the SureColor® F570/F571. The maximum number of service contracts which may be purchased for the F570/F571 is one (total of one year of service after expiration of the printer's first year of standard limited warranty).

    *** Not applicable in US and Canada.

  • How do I redeem my points?

    1. Go to the Epson SureColor F-series rewards site
    2. Enter your username and password
    3. Check your points balance
    4. Redeem your points for DISCOUNTS on NEW PRINTERS or SERVICE CONTRACTS
  • Terms and Conditions

    • To register in the SureColor F-Series Rewards Program and participate to earn points, your F-Series printer must be registered on Epson’s website. Click here to register your printer.
    • Refer to the Terms and Conditions of your Preferred Plus Service plan for details of your printer’s service coverage.
    • PLEASE READ THIS IMPORTANT INFORMATION ABOUT HOW EPSON WILL COMMUNICATE WITH YOU: When you register to participate in the rewards program you must provide us your contact email address. Epson will use your email address to communicate with you about the program (for example, confirming points earned or points redeemed), and to send you marketing and promotional messages about Epson. You expressly consent to these email messages from Epson. You may opt out of receiving marketing and promotional messages by opting out at the link provided in the email message, or by sending Epson an email, at f-seriesrewards@ea.epson.com, telling us of your decision to opt out. The subject line of your email must say: “Request to opt out of marketing messages.” However, you may not opt out of receiving transactional communications that relate to your participation in the Program.
    • Except as provided in the next paragraph, Epson reserves the right to amend, cancel, and modify conditions and/or to cancel, in part or in its totality, the SureColor F-Series Rewards program at any time, on notice to participants. This may include reducing the number of points earned for qualifying purchases, or increasing the number required for discounts on products and services. Further, Epson may eliminate, limit, or investigate a participant, or cancel unredeemed points, if there is suspicion of fraud in a participant's purchase or use of Epson products, or abuse of the rewards program or breach of the its terms.
    • Points expire on December 31 of the calendar year following the date the points are registered. For example, if you purchase qualifying inks and register the purchase for points on November 20 of one year, those points expire on December 31 of the next year.
    • Redemption of points for a new F-Series printer is limited by the availability of the printer. Epson cannot guarantee immediate availability.
    • Points may be redeemed only by the owner of the F-Series printer. Points are linked to the printer and serial number which were registered. Points are non-transferrable.
    • All point redemptions are final.
    • Points cannot be redeemed for cash or its equivalent, under any conditions. Points can only be redeemed for discounts towards the products or services described in this Program Summary and Terms document.
    • Points and rewards earned through the SureColor F-Series Rewards Program cannot be combined with any other promotional offer on the purchase of an Epson product.
    • Taxes owed on the purchase of specified products or services using redeemed points are the sole responsibility of the program participant.
    • Discounts on specified hardware are off Epson's MSRP for the product which is current at the time points are redeemed. MSRP may change from time to time without notice.
    • Epson reserves the right to reduce a participant's points based on returns or credits for the products that originally earned the points.
    • If your rewards account is closed or the Program is canceled for any reason, membership in the Program is terminated and all points not yet redeemed are forfeited. In addition, points are forfeited at point expiration or for any violation of these terms.
    • The Rewards Program is void where prohibited by law. Rewards may not be valid where restricted by law.
    • You can cancel your membership in the Program at any time by contacting Epson at f-seriesrewards@ea.epson.com.
    • Epson reserves the right to terminate or alter the Rewards Program, including the right tomodify its procedure and requirements for point redemption, at any time.
    • Terms and Conditions only apply to Argentina, Aruba, Antigua and Barbuda, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Lucia, Sint Maarten, St. Kitts & Nevis, St. Vincent, Suriname, Trinidad & Tobago, Turks & Caicos, Uruguay, and Venezuela.
  1. EXCLUSION OF DAMAGES; EPSON’S MAXIMUM LIABILITY

  2. IN NO EVENT SHALL EPSON OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR ANY LOST PROFITS, COST OF SUBSTITUTE EQUIPMENT, DOWNTIME, CLAIMS OF THIRD PARTIES, INCLUDING CUSTOMERS, OR INJURY TO PROPERTY, RESULTING FROM THE USE OR INABILITY TO USE THE EPSON PRODUCT OR OBTAIN SERVICE UNDER THIS AGREEMENT, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. IN NO EVENT SHALL EPSON OR ITS AFFILIATES BE LIABLE FOR DAMAGES OF ANY KIND IN EXCESS OF THE ORIGINAL RETAIL PURCHASE PRICE OF THE PLAN. SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

  3. Disputes, Arbitration, Governing Laws

    1. Both you and Epson agree that any controversy or claim arising out of or relating to Epson products or services or this Agreement, shall be resolved by arbitration on an individual, non-class, non-representative basis, rather than in court. The arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration on a class or representative basis and under the rules set forth in this Agreement. The arbitrator, and not any federal, state, or local court or agency, shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation, including but not limited to, any claim that all or any part is void or voidable. JAMS rules are, available at http://www.jamsadr.com or by calling 1-800-352-5267. Disputes shall be resolved by a single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the selection of the arbitrator. If you wish, you may appear at the arbitration by phone. The arbitrator is bound by the terms of this Agreement.

    2. Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you agree to try, for sixty (60) days, to resolve any dispute informally by contacting us at customer.inquires@ea.epson.com. Please include your name, address and contact information, the facts giving rise to the dispute, and the relief requested. You agree to act in good faith to resolve the dispute, but if you and Epson do not reach a resolution within the sixty (60) days, you may commence an arbitration.
    3. Opt-out. You may elect to opt out (exclude yourself) from the final, binding, individual arbitration procedure and waiver of class and representative proceedings specified in this Agreement by sending a written letter to Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way, Long Beach, CA 90806, within thirty (30) days of your purchase of the Epson products and/or services that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding individual arbitration procedure and waiver of class and representative proceedings specified in this Section B. In the event that you opt out consistent with the procedure set forth above, all other terms shall continue to apply, including the requirement to provide notice prior to litigation.

    4. There is no judge or jury in arbitration and your grounds for appeal are limited, however, the arbitrator is empowered to grant relief and award you the same damages as a court could, including declaratory or injunctive relief. Judgment on the arbitration may be entered in any court having jurisdiction.

    5. Notwithstanding the foregoing, you may bring an individual action in a small claims court of your state or municipality if the action is within that court’s jurisdiction and is pending only in that court.

    6. Notwithstanding the foregoing, we also both agree that you or we may bring suit in court to enjoin infringement or other misuse of trademark, patent infringement, copyright, or trade secret.

    7. Any action must be brought within one (1) year of the expiration or termination of the Plan.

    8. If any provision in this Section B is found to be unenforceable, that provision shall be severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not apply to the prohibition against class or representative actions. This means that if Section 9 (below) is found to be unenforceable, the entire Section B (but only Section B) shall be null and void.
    9. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

    10. This Section B is governed by the Federal Arbitration Act.
  4. Other Provisions

    1. Governing Law: Except for claims subject to arbitration pursuant to Section B, you and Epson agree that the law of the state or country where you reside shall govern.

    2. Jurisdiction: Except for claims subject to arbitration pursuant to Section B, in the event of a dispute you and Epson both consent to the jurisdiction of the courts in your state of residence or, if you do not reside in a state, then of the courts in Los Angeles County, California.
  • FAQs

    • Q: Is there a limit to the number of points a user can accumulate?
      A: No. Points accumulate for each product that is registered. However, points do expire if not redeemed.
    • Q: How do I check my points balance?
      A: Go to the Epson SureColor F-series rewards site, enter your user name and password, and check your points balance.
    • Q: What are the rewards?
      A: You can earn discounts on new F-Series printers and extended service contracts on registered printers.
    • Q: How do I redeem my points?
      A: Go to the Epson SureColor F-series rewards site, enter your user name and password, and select your reward.
    • Q: When will I receive my reward?
      A: When points are redeemed toward purchase of a new F-Series printer, it depends on product availability and shipping time; the latter is the responsibility of the purchaser.
    • Q: Where can I find the terms and conditions of the program?
      A: Click on the link to view the current terms and conditions.
    • Q: What do I do if I've forgotten my user name and/or password, I am unable to register points or I am having problems redeeming points for rewards?
      A: Send an email with your questions to f-seriesrewards@ea.epson.com
    • Q: Why is my email address needed and how will it be used?
      A: Epson will use your email address to communicate with you about the program (for example, confirming points earned or points redeemed), and to send you marketing and promotional messages about Epson. You may opt out of receiving marketing and promotional messages as described in the Program Terms and Conditions.
    • Q: What is a product code and where can I find it?
      A: Click Here for printer serial number location.
    • Q: What is the period of service coverage for my F-Series printer and what does the warranty cover?
      A: Epson service coverage contracts are for one year periods, or can end earlier if the benefits are used sooner. Refer to the terms and conditions of your Preferred Plus Service plan for details.
    • Q: How many times can I purchase extended service contracts for my F-Series printer using points?
      A: You can purchase up to two one-year extended service contracts, for a total of three years of printer coverage (one year under the original warranty, plus two more years under two service contracts).